Standard Commercial/Small Business Installation

Includes those commercial locations 1-2 stories from the ground. Installation includes:

Mounting the antenna to an outside wall using HNS standard tri-mast roof/wall mounting brackets, or on a rooftop using standard HNS non-penetrating mount, or a ground pole mount (9 ft. total length). All antennas must be mounted a minimum of 5 ft. off the ground and out of the reasonable reach of small children.   Note: Wall mounts must not be mounted to surfaces or building materials that cannot support the wall mount (for example, stucco, aluminum siding, or vinyl siding).   Two exterior cable runs or one dual cable run of up to 150 feet of standard RG6 coaxial cable with one point of entry through an exterior wall to an interior wall; and the installation of a wall jack.   Connecting ground wire from ground block to NEC approved bonding point.   Installing and weather sealing appropriate cable bushing.   Conducting a cross-polarization test of the HughesNet system to verify receipt of satellite signal on the installer laptop. When possible, the installer should use the customer's PC to confirm receipt of satellite signal.   Demonstrating to customer that the system is working by surfing the Web and show customer their site ID and signal strength.   Clean-up of any unnecessary materials from install site.

Non-Standard Installation

• Installations with cable in excess of 150 feet from the HughesNet dish to the HughesNet receiver and/or requiring additional drops or hardware. Locations that fit this category are typically high-rise buildings.

If your installation is non-standard, Please contact a HughesNet Channel Partner for assistance.

Onsite Maintenance Service

HNS will provide onsite corrective maintenance for the HughesNet satellite terminals in accordance with the terms provided in this Agreement. HNS will restore Customer's malfunctioning Equipment to good working condition by performing the following corrective maintenance as required: Diagnostic testing to determine the existence and cause of the malfunction Removal and replacement of any malfunctioning field replaceable unit (“FRU”) Reorientation (re-pointing) of the antenna subsystem in the event of misalignment Repair or replacement of Equipment interconnecting cables Reloading initializing instructions and re-commissioning Verification of proper operation and completion of service report Notification to HughesNet Customer Care that Equipment has been restored to operational status

Onsite Maintenance service does NOT Include any of the Following Services

Maintenance, repair, or replacement of parts damaged or lost through catastrophe, accident, lightning, theft, misuse, fault, or negligence of the Reseller, or causes external to the Equipment, including, but not limited to, failure of, or faulty, electrical power or air conditioning, operator error, failure, or malfunction of data communication Equipment not provided to Customer by HNS, or from any cause other than intended and ordinary use. Changes, modifications, or alterations in or to the Equipment by anyone other than HNS or its Affiliates, subcontractors, and other agents, other than HNS-approved upgrades and configuration changes. De-installation, relocation, or removal of the Equipment or any accessories, attachments, or other devices.

Response Time and service Coverage

Same-Day Service Coverage (9:00 am to 5:00 pm, local time, Monday through Friday, holidays excepted) In the event of a problem, HughesNet Customer Care personnel will determine the problem and isolate the fault. Thereafter, the HughesNet Customer Care personnel will authorize field Service dispatch. Customer’s call shall be considered received the same day when received by HughesNet Customer Care between the hours of 8:00 am and 1:00 pm, local time at the remote site, Monday through Friday, holidays excluded. Calls shall be considered received the following business day if received by HughesNet Customer Care at any other time.