© 2004-2006 Broadband Solution 
Aiming to Please!

 

Cancellation and Return Policy
 
  • If you cancel your HughesNet order before installation, you will not be charged an early termination fee and Broadband Solution will refund your entire order amount.
  • If you cancel HughesNet after it has been installed, you must contact HughesNet directly to cancel your contract, such cancellation is subject to the legal disclaimer below.
  • If you cancel your HughesNet order after 30-days from activation, you will be charged an early termination fee (see Legal Disclaimer section below for costs).
  • All installation charges are non-refundable. See also Terms & Conditions and Subscriber Agreement sections for further detail.
Fair Access Policy
To ensure equal Internet access for all HughesNet subscribers, Hughes Network Systems maintains a running average fair access policy. Fair access establishes an equitable balance in Internet access for all HughesNet customers regardless of their frequency or traffic usage. To ensure this equity, customers may experience some temporary throughput limitations. HughesNet Internet access is not guaranteed.
 
Legal Disclaimer
HughesNet broadband and DIRECTV television services, hardware, and installation sold separately. HughesNet service is not available in Alaska & Hawaii, and its usage is subject to the Fair Access Policy. Actual speeds vary based on the amount of traffic on the Internet, content on a particular Web site or by the overall performance and configuration of your computer. Stated speeds are not guaranteed. Accessing DIRECTV programming and HughesNet services from a single dish requires the purchase of additional hardware. Professional installation is required. A phone line is needed to activate your account and may be needed for occasional troubleshooting. Monthly service fees apply; one-year commitment required. If you terminate service prior to the expiration of the 15-month commitment, you will owe and your credit card will be charged an Early Termination Fee of $300. In addition, if you select Option #2 ($99.99 Special Offer) and you terminate early, you will owe a Supplemental Termination Fee of $400. ACTIVATION OF DIRECTV PROGRAMMING MAY BE SUBJECT TO CREDIT APPROVAL AND REQUIRES VALID SERVICE ADDRESS, SOCIAL SECURITY NUMBER AND/OR MAJOR CREDIT CARD. DEPOSIT OR PREPAYMENT MAY BE REQUIRED. Offer may not be valid in the limited areas served by members or affiliates of the National Rural Telecommunications Cooperative (NRTC). Programming, pricing, terms and conditions subject to change. Hardware and programming sold separately. Pricing is residential. Programming fee for each additional receiver $4.99/mo. if all receivers continuously connected to the same land-based phone line. Taxes not included. DIRECTV services not provided outside the U.S. Receipt of DIRECTV programming is subject to the terms of the DIRECTV Customer Agreement; a copy is provided at DIRECTV.com and in your first bill.
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